Ratings & Reviews

Overall Rating

4
(109 reviews)
93.6% of customers recommend this property

Rating Per Category

Parking
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Grounds
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Resident Reviews

submitted by Jack H. - |Recommended: YesI have been living at these apartments for over a year now. I have had a few issues but maintenance has been very responsive. If there are ever any issues you can always just go down to the leasing office and they will take of it. Many reviews here talk about the past property manager Moana who was not great. However, the new property manager Jaren is a great guy who has taken care of a lot of issues and is super easy to talk with. This place has been turning around since these past reviews were posted.
submitted by  - |Recommended: NoUnacceptable for the cost of living here- They told me there would be monthly cleaning checks, but there has only been one for the whole semester. The cleaning check wasn't through either. They told me they would be replacing our furniture in September but it is now December with no sign of new couches. They told me they would fix our outdated router two months ago but nothing has changed. The washing machine makes my clothes smell like mold even after they gave me a special pod to clean the machine. The building is filthy, even after I got an email saying they would send in a cleaning crew before I moved in. I have had two packages stolen and the office hours are completely unreliable. They will just randomly be out of the office. The hot tube is barely warm and is basically unusable during the winter. They didn't listen to my roommate form and requests when matching me to my roommates.
submitted by Patrick B. - |Recommended: YesMove in — Move in day I checked my daughter Lily into a disgusting dirty apartment. We get there and 1 roommate was a different girl and the other had been living all summer. I basically felt like my daughter had moved into the cat’s apartment. I as does my daughter understand everyone has issues but it’s the cats apartment and my daughter shouldn’t have to hang out in her room to do homework and live in her room. It’s her apartment and she would like to enjoy the apartment and not just her room.
submitted by Moliang P. - |Recommended: YesTake a look before moving here — The environment is overall fine but there might be some issues inside. Our fridge was leaking and air conditioner not working as well. It take mass effort to deal with it.
submitted by Lacie B. - |Recommended: NoIt has been very difficult living here — I would not recommend
submitted by Ms. J. - |Recommended: NoAs a parent who is paying the rent - I'm appalled at the pure lack of professionalism in the office. Moana likes to send threatening emails, letters, etc to the residents who are just kids telling them they have to do certain things or else - she clearly hasn't read leases and doesn't understand the law. The complex has not improved even a blade of grass since she suddenly took over the office last year. The hot tub that was advertised is still not fixed, sprinklers leak everywhere, paint is peeling in rooms, mold is present inside and out.
submitted by Jose M. - |Recommended: YesGetting better the longer I stay here — I moved here in Aug and it was a pretty rough start not gonna lie. But over time, with new management, my stay here has been exceptional. There are things still need to be worked on, but the staff has been on top of everything since starting in January.
submitted by Gillian O. - |Recommended: NoIt’s okay. — It’s not the best. Don’t have anyone send you mail. It’ll get lost or stolen. It’s college kid housing. it’s gonna be noisy. Idk. They had a decent staff here and fired them. You barely get what you pay for.
submitted by Clark V. - |Recommended: NoNot too happy — Everything that the staff says they will do, they don't. Our washing machine has been broken for almost four months now... Been going into the office week after week to get the same response ohh, the part should be here by the end of this week. You pay for a bed and roof it should state in the lease not to expect anything else.
submitted by Danny L. - |Recommended: NoNot recommended — Go somewhere else
submitted by Makaila T. - |Recommended: YesNew to the U — Love the community. Great apartments.
submitted by Helen S. - |Recommended: YesPricey but okay — Great for a single person student
response from property -Thank you for the 5 star rating! We see you've renewed your lease with us for another year. That's awesome!! Feel free to stop by our office if you need anything.
submitted by Chassity B. - |Recommended: YesBeautiful views of snowy trees, clean, quiet and full of happiness — Best place on earth
submitted by Deanna H. - |Recommended: YesGreat student housing community — Great for student housing. The maintenance staff usually responds quickly to issues.
submitted by Maximillian K. - |Recommended: YesPretty great. You get what you pay for and the staff is excellent. — Its better than a dorm and a manageable small space.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of University Gardens Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by University Gardens Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose